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, “required”: true}, {“name”: “carrier”, “label”: “Insurance carrier”, “type”: “text”}, {“name”: “damage_cause”, “label”: “Cause of damage”, “type”: “select”, “options”: [“Hail”, “Wind”, “Tree/limb”, “Ice storm”, “Multiple/combination”, “Not sure”]}, {“name”: “deductible”, “label”: “Approximate deductible”, “type”: “select”, “options”: [“$500-$1,000”, “$1,000-$2,500”, “$2,500-$5,000”, “Percentage of home value”, “Not sure”]}]’ faqs=”My claim was denied. What are my options?|You can request a re-inspection with your carrier. We can re-photograph the roof, re-document visible damage, and provide updated contractor materials you can share with your carrier. Adjusters can miss damage or apply different wear-and-tear assumptions – re-documentation gives the carrier a clearer second look. Final claim decisions are made by your insurance carrier, not by us.
What is a supplement and how does it work?|A supplement is a formal request to add items to an approved claim that were missing from the original estimate – for example, drip edge, ice & water shield, code-required ventilation upgrades, or overhead and profit. Your carrier decides whether to approve a supplement; we can provide contractor documentation that explains why each line is part of the repair or replacement scope.
Do I have to use the contractor my insurance company recommends?|No. Tennessee law gives you the right to choose your own contractor. Insurance-recommended contractors are vetted by the carrier – Nashville Roof works for you, the homeowner. The claim check still moves through your hands either way.
Is there a deadline to file a storm claim?|Most Tennessee homeowner policies require claims to be filed within 1 year of the storm, but the sooner the better – visible damage gets harder to attribute to a specific storm as time passes. Some carriers have shorter windows. Call us and we will help you check.
What does this service cost me?|Nothing separately. Our documentation is bundled with the roof work when a claim is approved and Nashville Roof is selected as the contractor. You pay your deductible only, and only when the roof is replaced. Nashville Roof is a licensed roofing contractor, not a public adjuster.
Are you licensed and insured?|Yes. We are a fully licensed Tennessee roofing contractor carrying general liability and worker’s compensation. We provide certificates on request before any work begins.
Do you offer financing?|Yes. We partner with multiple lenders to offer 0% intro and long-term financing on roof replacements, repairs, and metal systems. We can pre-qualify you in minutes with a soft credit pull.
How fast can you get someone on my roof?|Most inspections and repair quotes happen within 24-48 hours. Storm response windows are even tighter when conditions allow.
Why should I choose Nashville Roof over a national chain?|We live and work in Middle Tennessee. Our owners answer the phone, our crews are W-2 employees (not subs), and we honor every workmanship warranty in person. National chains pass you through call centers and use traveling sub-crews.”]